Frequently Asked Questions

How long does it take for me to receive my order?

Except for bread, it takes 1-3 business days to process and ship your items. We use USPS, FedEx, and UPS as our shipping carriers. Shipping time is dictated by the respective carrier. Bread is baked only on Mondays. All orders that include bread are shipped on Tuesdays. Check your order confirmation for the expected delivery date on bread orders.

What is your return and exchange policy?

We accept returns of unopened non-perishable only within 30 days of purchase. For more information, read our Returns & Refunds policy. Please contact for any return request.

How do I change my shipping address?

You can change your shipping address under My Account > Addresses after you’ve created a Julian Bakery account. If your order hasn’t shipped, you can request a change of shipping address by writing to

How do I track the status of my order?

Once your order has been fully processed, you’ll receive an email with the tracking number. This does not mean it has shipped. If you created a Julian Bakery account, you can view your tracking number under MY ACCOUNT. It takes 1-3 business days for orders to be fully processed.

How do I receive customer support?

The best way to contact customer support is to email

How do I buy your products if I'm not in the US?

You can buy our products internationally through our partner iHerb ( We don’t have control over pricing, availability, promotional activities, and shipping on iHerb orders.

How can we help you?

If you need to get in touch with Customer Service, please, fill out this form and we'll be happy to help you!

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