Refund Policy

Non-Perishable items cannot be returned if they are opened within 30 days of purchase date (No exceptions). We do not accept returns based on taste. We accept all unopened Non-perishable items. If you receive a damaged or defective non-perishable item, please contact customer service within 24 hours with the following information:

o   Order number for the item

o   Date of arrival

o   Condition of item at time of arrival with photographic proof

o   Detailed explanation of the issue

o   Whether you prefer a refund or replacement

Perishable items cannot be returned or refunded. We do not accept returns based on taste. If you receive a damaged or defective perishable item, please contact customer service within 24 hours with the following information:

o   Order number for the item

o   Date of arrival

o   Condition of item at time of arrival with photographic proof

o   Detailed explanation of the issue

o   Whether you prefer a refund or replacement

Refunds (if applicable) (Unopen Non-Perishable Product Must Be Returned Within 30 Days Of Purchase Date) (No Exceptions)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5-7 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: 624 Garrison St, Oceanside, CA 92054.

Shipping

To return your product, you should mail your product to: 624 Garrison St, Oceanside, CA 92054.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When the product is received, you will see a refund in 5-7 business days on your original payment method.

International Shipping

Julian Bakery ships worldwide! We use USPS as our international carrier, as they have proven to be consistently reliable as an international shipping partner. Please note: International orders will not be shipped without a valid email address and phone number associated.

Julian Bakery’s International Shipping Policy dictates that any return/exchange shipping costs will ultimately be the customer’s responsibility in the event that an issue arises with the product. Julian Bakery inspects our products before shipping in order to be reasonably sure that what we ship is free from defects, though we recognize that this does not necessarily cover all eventualities. The Julian Bakery will still be honored for any product mistake in accordance with our standard return policies, with the exception that Julian Bakery is not able to bear the shipping/exchange costs associated with international returns or international warranty issues.

Please note that shipping internationally involves following the particular customs, internal revenue laws and procedures of the receiving country. Julian Bakery collects any applicable GST, VAT, duties and other international charges that are able to be identified up front, in order to expedite the shipment clearing Customs. Depending on the country of receipt, additional duties, taxes, licenses and/or fees may be required by the receiving country before the order is released to the customer. Shipping insurance is automatically applied to international orders, as the incidence of damage may be increased due to the extended shipping distances. The fixed shipping price automatically applied on the Julian Bakery store is calculated to allow for all of these variables stated above, including the cost of the shipping insurance.

The shipping cost to send to international countries is a minimum of $38.00, depending on the amount purchased. If your order requires more shipping boxes, an additional fee will be applied and a consultation with an international customer service representative will be required.

We do not sell perishable items outside of the United States due to an increased potential for unsupportable spoiling issues. We do not accept returns based on taste. If you receive a damaged or defective item, please contact customer service within 24 hours:

o   Order number for the item

o   Date of arrival

o   Condition of item at time of arrival with photographic proof

o   Detailed explanation of the issue

o   Whether you prefer a refund or replacement